Refund & Withdrawal Policy

This policy outlines the terms regarding returns, withdrawal from purchase contracts and complaints for products and services offered by AP Football Nutrition.

1. Right of Withdrawal (14 Days)

In accordance with EU consumer protection laws, customers have the right to withdraw from the purchase contract within 14 days of receiving the product without providing a reason.

To exercise your right of withdrawal, please contact us at:
[email protected]

The product must be returned no later than 14 days after notifying us of the withdrawal. The product must be undamaged, unused or only used to the extent necessary to determine its nature and functionality.

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly delivered products.

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2. 30-Day Money-Back Guarantee

In addition to the legal right of withdrawal, we also offer an additional 30-day money-back guarantee.

This applies to products that are:

• damaged,
• defective,
• incorrectly delivered or not matching the order.

To start the process, contact us at [email protected] and include:

• proof of purchase,
• a photo or video showing the issue.

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3. Refunds

Once the returned product has been received and approved, refunds will be processed within 14 days.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

Please note that banks or payment providers may require additional time to process the refund.

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4. Exchanges

Exchanges are possible for products that are unused, undamaged and returned in their original packaging.

The fastest way to exchange an item is:

• return the original product,
• then place a new order.

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5. Exceptions to Returns

The right of withdrawal does not apply in the following cases:

• digital products (e.g. e-books) once delivery has started with your consent,
• services (e.g. nutrition coaching) once performance has started with your consent,
• opened or used products where returns are unsuitable due to the nature of the product (e.g. hygiene reasons), where permitted by law.

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6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us as soon as possible at:
[email protected]

In such cases, we will cover the return shipping costs and provide either a replacement or a refund.

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7. Missing or Delayed Refunds

If you have not yet received your refund:

• check your bank account,
• contact your bank or card provider,
• if the issue persists, contact us.

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8. Contact

For all questions regarding returns and complaints, please contact us at:

Email: [email protected]